LJ Post 355437

I hate overseas call centres and the companies that use them, why because they always seem to have people who do not understand English that well, this is normally not a problem but one would assume if you’re an English speaking company with English speaking customers you would want to have people who can comprehend what the customer, especially when the customer in question is trying to have a payment processed.

Seriously, I spent about 5 minutes trying to debate why my payment was being declined and it probably had something to do with the person on the other line running rubbish through, such as a start and expiry date that wasn’t close to what I said and not taking my card name correctly (as it has been changed by the bank to fit on the card), so eventually I just gave up and put the phone down.

I will probably end up trying again after my direct debit and statement dates as well, mainly because I don’t want to end up with no money next month (I have a direct debit that pays for my full card balance monthly).

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